Sometimes email messages from the Newcomers club, or from your Newcomers interest groups, may end up in your spam folder. Here are some tips for finding those emails and hopefully preventing them from being marked as spam. You may need to do this periodically.

First: check your spam (or junk) folder to see if there are any messages that are not actually spam. If you find some, mark them as "not spam". The specific process will vary depending on which email app (or website) you use. This should help get these messages delivered to your inbox in the future.

Also it often helps if you add the sender to your Contacts list in your email app.

Some email systems catch spam messages before they get delivered to your local email app, so they don't even make it to your local spam folder. We are aware that this can happen with Comcast email addresses, and Microsoft based email addresses like @hotmail.com, @live.com, @msn.com and @outlook.com.  In this case you will need to login to your web-based email server and check the spam or junk folder. See below for some specific instructions for Comcast and Microsoft based email servers:

Microsoft:

• Log into your Microsoft account in a web browser by going to www.msn.com or https://outlook.live.com/
• Open up your email
• Find the email in your junk or spam folder
• You should be able to right click and then select Not Junk
  • or there may be a note across the top of the message near the subject that says something like "This message was identified as junk."
• Once you tell the system that a message isn't junk, it should pop up a window that says something like "Mark as not junk", at which point you click "OK".

Comcast:

• Sign into your Comcast / Xfinity Email account from a computer
• Select the Email icon
• Select the Spam folder
• Find and select the desired message
• From the toolbar at the top, select the Not Spam button

Another option is to add the sender email address as a contact (again in the web portal) and that should automatically mark those emails as ok to deliver.

Comcast doesn’t allow you to white list email senders like other email providers. So that sort of limits any further options; if neither of these actions fix the delivery issue then you may need to call the Comcast's Security Assurance group at 1-888-565-4329.